Customer Support
Once a customers new website is up and running they need to know that the company they have chosen to create their website will still be there to provide them with backup, should they have a problem with their websites or require any alterations then they can contact us.
We provide support for all our clients, there is no time limit on this support they can ask us as many questions as they like. Most of our clients are setting up websites for the first time and have a few questions and queries after their website goes live, so we are happy to provide after sales support.
Any alterations to the website design are also carried out providing an email has being received with details of the alterations required. Payment of our final invoice for the completion of a website, doesn't mean we leave them to their own devices and they may find that they need to make small alterations here or there, or perhaps some content altered on their website.
Any major changes or additions to your site, such as the addition of an online shop will obviously carry a cost implication and a price is agreed before the work is carried out.
All support enquiries are handled via email/support tickets initially and telephone conversations can be arranged thereafter if required. We answer all enquiries within 24 hours.
Website Performance & Downtime
We do not use third party companies to host our websites we have our own Hosting Company/Servers which are in Canada and the UK. This allows us a great deal of flexability on the hosting packages we provide
Damb-Tech Ltd's Website is hosted in the same place as all our customer's websites.
Support Packages
Gold Support Package - £299.99 per month
- Website/Webmail Support
- Website Monitoring
- Webmail Attachment Size 15mb
- Minor Website Updates
- Website Back-Up
- 15 Hours Support (per month)
- 24/7 Website Support
- Monitoring Reports
- Website Stats Report
Silver Support Package - £199.99 per month
- Website/Webmail Support
- Website Monitoring
- Webmail Attachment Size 10mb
- Minor Website Updates
- 10 Hours Support (per month)
- Website Stats Report
Bronze Support Package - £99.99 per month
- Website/Webmail Support
- Webmail Attachment Size 5mb
- Minor Website Updates
- 5 Hours Support (per month)
OR BUILD YOUR OWN SUPPORT PACKAGE